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Marble Surface

Terms and Conditions

Price Promise

  • Lucas Laser Clinic (LLC) will match any genuine and current advertised price on the same treatment using similar equipment (laser, not IPL).

  • The advertised offer of the competitor must be within a 15-mile radius of LLC's location.

  • Evidence of the published or advertised price must be provided at the time of booking.

  • Simply cut out the advertised price or offer and bring it into the clinic with you, or provide a link to the competitor's website showing the price.

  • LLC reserves the right to contact the competitor at any time to authenticate the current price.

  • The offer or treatment must be like for like. The client must purchase the same number of treatments as advertised by the competitor.

  • LLC Price Promise does not price match a competitor’s price match promotion.

  • The Price Promise does not apply to offers made by group buying, discount, or coupon generating website organisations.

  • The Price Promise discount cannot be applied to purchases that the client has already paid for or received.

  • Each client will require a full consultation and assessment, and LLC's practitioners reserve the right to determine suitable treatment for the client and can at any time refuse to treat.

  • The LLC Price Promise scheme may be reviewed or discontinued at any time without prior notice.

Gift Vouchers

These conditions apply to the use of our gift vouchers issued by LLC. Purchasing or using the gift vouchers means that you accept these conditions.

  • If you let another person use your gift voucher, you must tell them that they will be bound by these conditions.

  • The gift voucher may only be used to purchase goods or services at which the LLC gift card was purchased.

  • Gift vouchers cannot be redeemed for cash, returned for a refund, or have their balances consolidated to a new gift card. They are not legal tender, account cards, credit or debit cards, or securities.

Cancellation Policy

LLC requires 48 hours’ notice to reschedule or cancel all appointments. This is due to a high number of clients failing to attend. If less than 48 hours' notice is given, LLC will regrettably have to deduct a treatment from your course.

Refund Policy

Cancellations and Refunds

  • Treatments and services are not transferable to other individuals or clinics.

  • We require at least 48 hours’ notice to be given for any appointment cancellation (see cancellation policy).

  • In the case of pre-paid treatments, the full cost of treatment will be forfeited.

  • All items and purchases are non-refundable. This does not affect your statutory rights.

Prepaid Treatments

  • If you prepay for treatments, you will save an amount according to the prepayment schedule.

  • There is no refund on pre-pays, and they are not transferable to other individuals, treatment areas, or clinics.

  • Pre-pays are valid indefinitely and don’t have a set expiration date.

  • 48 hours’ notice is required for any pre-paid appointment cancellations.

  • If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited. (Please see our cancellation policy.)

  • You agree to these terms by purchasing pre-paid treatments.

Payment Methods

LLC accepts cash, Visa, Visa Debit, Mastercard, and American Express.


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